Welcome to the Privacy Policy of bettakka (bettakka.app). This document explains what information we collect when you use bettakka's website, mobile app, or any of our other services — and how and why we handle it.
This Privacy Policy governs Bettakka's Terms & Conditions should be read together with this document. Both together form the complete legal framework governing the relationship between Bettakka and its users.
By using Bettakka, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services and contact support to close your account.
In plain terms: This page tells you exactly what information Bettakka holds about you, why we hold it, and what we do with it. We want you to have a full understanding of the whole picture.
Bettakka collects two types of information: what you voluntarily provide and what is automatically generated when you use our services.
Information you provide directly:
Name & Identity
Mobile number
Email address
Date of birth
Address
Payment information
Identity document (KYC)
Support Chat
Automatically collected information:
- IP address and device information (model, operating system, browser)
- Login times, gaming activity, and session data
- Payment transaction history and amounts
- Time spent on site and pages visited
- Information collected through cookies and similar technologies
Please note: Bettakka never stores your full card number. All payment information is processed exclusively through PCI DSS-certified payment gateways.
Bettakka does not collect data without reason. Every piece of information we collect has a specific legal basis and a clear purpose.
- Contractual performance: Information required to create your account, process transactions, and deliver our services
- Legal obligations: To meet KYC, AML (anti-money laundering), and regulatory compliance requirements
- Legitimate interests: To prevent fraud, ensure platform security, and improve service quality
- Consent: Based on your explicit consent for marketing communications or optional features
You can opt out of marketing communications at any time — either through your account settings or by contacting our support team.
Bettakka uses the data it collects for the following purposes:
- For account creation, verification, and management
- For processing deposits, withdrawals, and other transactions
- To complete age and identity verification (KYC)
- For customer service and support
- To detect and prevent fraud, money laundering, and other illegal activities
- To ensure responsible gaming and identify problematic behavior
- To improve the platform and develop new features
- To send you personalized offers and promotions with your consent
- For meeting legal obligations and preparing regulatory reports
Bettakka never shares your information with third parties for advertising purposes. Your data is used solely for the purposes stated above.
Bettakka does not sell your data. However, in certain limited circumstances, information may be shared with trusted partners:
- Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and similar providers to complete transactions
- Identity verification services: With licensed verification providers for the KYC process
- Legal authorities: By court order or lawful request from a regulatory authority
- Technology service providers: Cloud hosting and cybersecurity — under strict confidentiality agreements
- Fraud prevention: To contribute to industry-wide fraud blacklist databases
Every partner with whom data is shared has signed a confidentiality agreement (NDA/DPA) with bettakka and may not use the data for any other purpose.
Please note: bettakka will never ask for your password, PIN, or security code. Any such request should be treated as fraud.
Bettakka uses various types of cookies on its website and app. Cookies are small text files stored on your device that help improve your experience using our services.
| Cookie type |
Purpose |
Duration |
Status |
| Essential Cookies |
Maintaining login sessions and ensuring account security |
At the end of a session |
Mandatory |
| Functional cookies |
Remembering language preferences and game settings |
1 year |
Mandatory |
| Analytics Cookies |
Collecting site usage statistics |
6 months |
Optional |
| Security cookies |
Fraud and bot detection |
30 days |
Mandatory |
| Performance cookies |
Page load speed optimization |
3 months |
Optional |
You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working properly.
Bettakka does not retain your data longer than necessary. Different types of data have their own defined retention periods:
- Account information: For the duration of account activity and 5 years after closure (as required by law)
- Transaction records: 7 years from the transaction date (in accordance with financial regulations)
- KYC documents: 5 years after the end of the relationship
- Support Chat: 2 years after the issue is resolved
- Gaming logs: Up to 3 years
- Marketing data: Deleted immediately after opt-out
Once legal obligations are fulfilled, bettakka permanently deletes data using secure methods. Any archived data is kept fully encrypted.
Every Bettakka user has the following rights regarding their personal information. To exercise these rights support@bettakka.appto get in touch.
Right to access
You can request a copy of the information we hold about you.
Right to Rectification
You can request corrections to any information that is inaccurate or incomplete.
Right to erasure
You may request that your data be deleted in certain circumstances.
Right to restrict processing
You may request that the processing of your data be restricted in certain cases.
Right to Portability
You can request a copy of your data downloaded in a standard, portable format.
Right to object
You may object to your data being used for marketing or profiling purposes.
Upon receiving your request, Bettakka Within 30 days will respond. Complex cases may take up to 90 days — you will be notified in advance if that is the case.
Bettakka strictly does not provide services to anyone under the age of 18. We do not knowingly collect any personal information from minors.
If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
If you are aware of a minor who is using bettakka, please support@bettakka.app. We will act promptly to address the issue.
Bettakka uses industry-leading technology and practices to protect your data. Our security infrastructure provides protection across the following layers:
- Encryption: All data stored with AES-256 encryption; TLS 1.3 used for transmission
- Server security: Firewall, intrusion detection system, and 24/7 monitoring
- Access controls: Only authorized personnel can access data on a need-to-know basis
- Regular audits: Third-party security experts conduct regular penetration testing
- Two-factor verification: 2FA is supported for login and sensitive account actions
- Backup: Encrypted data backups are stored separately in a secure location
That said, no online platform can guarantee 100% security. In the event of a security incident, Bettakka will act swiftly and notify all affected parties.
Bettakka may update this Privacy Policy from time to time. The method of notification will vary depending on the nature of the changes:
- Significant changes: You will be notified via email and SMS at least 30 days before any changes take effect
- General updates: The update date at the top of this page will be revised accordingly
- Urgent changes: Changes required immediately for legal or security reasons will be published without delay
Continuing to use bettakka after any updates constitutes acceptance of the revised policy. We encourage you to check this page regularly.
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to us through any of the following:
- Email: support@bettakka.app
- Live Chat: Directly via the chat icon on the website or app
- Support hours: 7 days a week, 24 hours a day
Upon receiving your complaint, Bettakka Within 7 business days will provide an initial response. If the issue remains unresolved, you have the right to refer your case to an independent dispute resolution body.
This Privacy Policy was written in Bengali and that version is the governing document. Translations in other languages are for reference only — in the event of any conflict, the Bengali version shall prevail.